Refund policy

Overview

We are a gourmet food marketplace that exclusively sells gourmet food products provided by and shipped directly to you by third parties. 

We require the third party sellers to use their best efforts to:

a)  Provide true and accurate descriptions of their products;

b)  Provide photographs of their products that reasonably depict their products;

c)  Ensure timely delivery of their products to you;

d)  Ensure proper packaging for the deliveries of their products to you; and

e)  Maintain the highest quality in all of their sales and deliveries to you.

Because we rely on the third party sellers, any exceptions to the policies described in this webpage might be made only at the sole discretion of the relevant third party seller.

The third party seller is identified in the product description on our website, and their contact information appears in the products delivered.

Returns or Exchanges

Consistent with most online stores, certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).

We are a gourmet food seller that exclusively sells gourmet food products provided by and shipped directly to you by third parties.  Unfortunately, this means we cannot and do not accept returns, or provide exchanges.

Refund Policy

We are a gourmet food seller that exclusively sells gourmet food products provided by and shipped directly to you by third parties.  Unfortunately, this means we cannot and do not provide refunds.  

Cancellation Policy

We are a gourmet food marketplace that exclusively sells gourmet food products provided by and shipped directly to you by third parties.  Unfortunately, this means we cannot and do not allow cancellations after payment has been made.  

Extraordinary Circumstances (Force Majeure)

We and the third party seller(s) shall be allowed to cancel and fully refund any order or orders when circumstances beyond our control (including without limitation war or military conflict, natural disasters, terrorist or other man-made disasters, labor strikes, protests, riots, fire, disease or medical epidemics or pandemics, power grid failures, internet outages or failures, financial or currency market crashes, sudden changes in tariff or shipping conditions, and other such circumstances) occur or arise, making completion and delivery of the order or orders inadvisable, commercially impracticable, illegal, or impossible.

As an example and without limitation, any event or occurrence that increases the cost of the products in any order (and/or the cost of the related shipping expense in any order) by more than 10% of the price you paid in the order shall allow us and the third party seller(s) to cancel and fully refund the order.

European Union Notice

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel your order within 14 days, for any reason and without a justification.  You’ll also need the receipt or proof of purchase.

Damages and Non-Delivery

The carrier's tracking and delivery records shall be deemed to be conclusive, full and final proof.  This means that, if the carrier shows that the products were delivered to the address in the order, then the delivery of the products will be deemed to have been made as shown in the carrier's records.

Likewise, the carrier's photographic proof of the condition of the package at the time of delivery shall be deemed to be conclusive, full and final.  This means that, if the carrier's photograph of the packaging at the time of delivery does not show material or significant damage, then the delivery will be deemed to have occurred without such damage.

Because we rely on the third party sellers, any exceptions might be made only at the sole discretion of the relevant third party seller identified in the product description on our website and whose contact information appears in the products delivered.